Gorgias vs Tidio (2026): which support tool for your store?
Gorgias and Tidio solve customer support for very different stores. Gorgias is a full ecommerce helpdesk built for high-volume Shopify operations; Tidio is low-cost live chat and chatbots for small stores. There is little overlap in who they fit, so the decision usually comes down to your revenue and ticket volume. Jump to the comparison matrix, which to pick, or the bottom line.
- Short answer: there is little overlap; the decision is mostly your revenue and ticket volume.
- Pick Gorgias if: you run a Shopify store doing $1M+ with 50+ daily tickets and need deep order management, an Amazon integration, and revenue tracking. $10-900/mo, ticket-based.
- Pick Tidio if: you are under $500K/year with one person on support and want a genuinely useful free plan, a visual chatbot builder, and Lyro AI. Free to $59/mo.
- In between: at $500K-$1M (100-200 tickets/month), start on Gorgias's $60/mo Basic plan to skip a later migration.
The verdict at a glance
Gorgias for high volume
Best for Shopify stores doing $1M+ with 50+ daily tickets. A real helpdesk: deep order management, unified inbox (incl. Amazon), automation, and revenue tracking. $10-900/mo, ticket-based.
Tidio for small stores
Best for stores under $500K with one person on support. Best free plan in the category, a strong visual chatbot builder, and Lyro AI. Free to $59/mo, conversation-based.
Comparison matrix
| Dimension | Gorgias | Tidio |
|---|---|---|
| Entry price | $10/mo (50 tickets) | Free (50 chats + AI) |
| Full helpdesk | Wins (tickets, routing, SLAs) | Chat-focused, no tickets |
| Order management | Wins (refunds, cancels in-ticket) | Order context only |
| Chatbot builder | AI ticket automation | Wins (visual, drag-drop) |
| Amazon integration | Wins (native) | None |
| Revenue tracking | Wins (support-driven revenue) | Basic |
| Pricing model | Ticket-based (overage risk) | Conversation-based (predictable) |
| Best at | $1M+ revenue, 50+ tickets/day | Under $500K, low volume |
Which should you pick?
Pick Gorgias if
- You do $1M+/year with 50+ tickets per day
- You need refunds, cancels, and order edits in-ticket
- You sell on both Shopify and Amazon
- You want to prove support's revenue ROI
Pick Tidio if
- You are under $500K/year with one person on support
- You want a genuinely useful free plan
- Proactive chatbots and live chat are the priority
- Predictable, low cost matters most
Bottom line
There is little overlap, so the decision is mostly your revenue and ticket volume. Under $500K/year, pick Tidio: the free plan is legitimate and the chatbot builder automates common questions without hiring. At $1M+ with 50+ daily tickets, pick Gorgias: the deep order integration and revenue tracking pay for themselves. If you are in between ($500K-$1M, 100-200 tickets/month), start on Gorgias's $60/mo Basic plan, the Shopify integration pays back quickly and you skip a migration later when you outgrow Tidio.
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